如果處理器碰上問題，那就是永久且不可回復…
Intel 13th 與 14th Gen 系列處理器的事件持續發燒，雖然 Intel 會在 8 月中旬釋出新版本 microcode 給各主機板廠讓使用者進行 BIOS 更新，但各位手上的處理器若已發生相關問題，此次 BIOS 更新可能沒有辦法改善此問題。
另一方面，Intel 也證實電壓太高只是其中一個造成 13th 與 14th Gen 處理器出問題的原因，但 Intel 認為這是主要問題，而公司還持續在調查中。
The Verge 針對 13th 與 14th Gen 系列處理器提出系列問題，而 Intel 針對部分問題提出正式回應。
How many chips does Intel estimate are likely to be irreversibly impacted by these issues?
Intel Core 13th and 14th Generation desktop processors with 65W or higher base power – including K/KF/KS and 65W non-K variants – could be affected by the elevated voltages issue. However, this does not mean that all processors listed are (or will be) impacted by the elevated voltages issue.
Intel continues validation to ensure that scenarios of instability reported to Intel regarding its Core 13th and 14th Gen desktop processors are addressed.
For customers who are or have been experiencing instability symptoms on their 13th and/or 14th Gen desktop processors, Intel continues advising them to reach out to Intel Customer Support for further assistance. Additionally, if customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but had RMA [return merchandise authorization] requests rejected we ask that they reach out to Intel Customer Support for further assistance and remediation.
Will Intel issue a recall?
No.
Will Intel proactively warn buyers of these chips about the warning signs or that this update is required? If so, how will it warn them?
Intel targets to release a production microcode update to OEM/ODM customers by mid-August or sooner and will share additional details on the microcode patch at that time.
Intel is investigating options to easily identify affected processors on end user systems. In the interim, as a general best practice Intel recommends that users adhere to Intel Default Settings on their desktop processors, along with ensuring their BIOS is up to date.
Has Intel halted sales and / or performed any channel inventory recalls while it validates the update?
No.
Does Intel anticipate the fix will be effective for chips that have already been in service but are not yet experiencing symptoms (i.e., invisible degradation)? Are those CPUs just living on borrowed time?
Intel is confident that the microcode patch will be an effective preventative solution for processors already in service, though validation continues to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed.
Intel is investigating options to easily identify affected or at-risk processors on end user systems.
It is possible the patch will provide some instability improvements to currently impacted processors; however customers experiencing instability on their 13th or 14th Generation desktop processor-based systems should contact Intel customer support for further assistance.
Will Intel extend its warranty on these 13th Gen and 14th Gen parts, and for how long?
[No answer yet.]
Given how difficult this issue was for Intel to pin down, what proof will customers need to share to obtain an RMA? (How lenient will Intel be?)
[No answer yet.]
What will Intel do for 13th Gen buyers after supply of 13th Gen parts runs out? Final shipments were set to end last month, I’m reading.
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. This includes working with Intel’s retail and channel customers to ensure end users are taken care of regarding instability symptoms with their Intel Core 13th and/or 14th Gen desktop processors.
What will Intel do for 14th Gen buyers after supply of 14th Gen parts run out?
Same as above.
Will replacement / RMA’d chips ship with the microcode update preapplied beginning in August? Is Intel still shipping replacement chips ahead of that update?
Intel will be applying to microcode to 13th/14th Gen desktop processors that are not yet shipped once the production patch is released to OEM/ODM partners (targeting mid-August or sooner). For 13th /14th Gen desktop processors already in service, users will need to apply the patch via BIOS update once available.
What, if anything, can customers do to slow or stop degradation ahead of the microcode update?
Intel recommends that users adhere to Intel Default Settings on their desktop processors, along with ensuring their BIOS is up to date. Once the microcode patch is released to Intel partners, we advise users check for the relevant BIOS updates.
Will Intel share specific manufacturing dates and serial number ranges for the oxidized processors so mission-critical businesses can selectively rip and replace?
Intel will continue working with its customers on Via Oxidation-related reports and ensure that they are fully supported in the exchange process.
Why does Intel believe the instability issues do not affect mobile laptop chips?
Intel is continuing its investigation to ensure that reported instability scenarios on Intel Core 13th/14th Gen processors are properly addressed.
This includes ongoing analysis to confirm the primary factors preventing 13th / 14th Gen mobile processor exposure to the same instability issue as the 13th/14th Gen desktop processors.
受到影響的產品，包含 13th 與 14th Gen 系列處理器，這裡面包含 K / KF / KS 以及 65W 的非 K 系列，都有可能被影響到，但目前我們都清楚，問題最多的都是 K 系列處理器，而 Intel 現階段不會針對 13th 與 14th Gen 系列處理器展開召回行動。
問與答中，其實大部分內容我們都清楚，但其中受到影響的範圍以及召回行動，則在這次問與答獲得正面回應。
如果，你手上的 13th 或 14th Gen 系列處理器已經碰到不穩定，或者是當機問題，那麼無需再等待主機板廠釋出新的 BIOS 進行更新，你需要做的是趕快進行 RMA。
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